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Constituent Services

Helping governments more efficiently respond to constituents and their needs

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84.5 million

messages logged to and from constituents

130,000

new cases created to resolve constituent concerns

258 million

newsletters sent to constituents

How Our Products Help You

Solve problems and foster relationships with your electorate.

  • Prioritize proactive communication with tools that cut time spent responding to emails and make it easy to send newsletters.

  • Resolve constituent issues with a casework manager built for multi-way communications.

  • Build your online presence with custom-made logos and websites.

Get objective coverage and analysis of news from Capitol Hill.

  • Never miss a legislative development thanks to automated alerts.

  • Prepare for the week ahead with exclusive analysis of key legislation, amendments, and agendas.

  • Understand the full picture with comprehensive policy documents and coverage of congressional events.

Stay ahead of policy change within cities, counties, and school districts.

  • Depend on AI to surface relevant mentions of hundreds of policy topics.

  • Know when to attend key meetings or follow up with local lawmakers.

  • Manage your reputation with alerts that monitor discussions of your work.

Monitor newly introduced state legislation and regulatory data.

  • Track and communicate about legislation that impacts your electorate.

  • Gain insight into how different states and localities have responded to similar issues.

  • Influence the right stakeholders and gain support for your agenda.

Capabilities & Features

Mail

Slash sorting and reply time with built-in AI that thematically groups mail and suggests templates for responses.

Newsletters, Surveys, & Bulk Outreach Tools

Simplify communications with a drag-and-drop editor, audience targeting tools, mobile-ready templates, and SMS broadcasting capabilities.

Web Services

Build a custom website and easily publish news and press releases.

Transcripts

Access transcripts of member remarks directly in Fireside within an hour and easily keep track of what’s been said.

Casework

Manage casework with exacting efficiency with tools for filtering cases, tracking message threads, and setting reminders.

Virtual Town Halls

Engage and gather feedback from constituents with moderated conversations accessible via any device — traditional or mobile.

Empowering Representatives at All Levels of Government

Join the hundreds of government officials who trust Fireside.
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