Constituent Management Software
Constituent Services
Helping governments more efficiently respond to constituents and their needs.
Trusted by hundreds of elected officials and staffers
Messages logged to and from constituents
New cases created to resolve constituent concerns
Newsletters sent to constituents
Features
Build Stronger Relationships
Provide Exceptional Service & Build Lasting Relationships with Constituents
Fireside is constituent relationship management software built by former staffers, and is the preferred solution for elected officials and their staff.
Helping You Build Stronger Relationships With Your Constituency
Whether you’re working at the federal or state level, Fireside serves as a comprehensive solution for engaging and supporting the communities you serve.
Learn MoreSpotlighting Your Service to The Public
We know the importance of first impressions.
Our web team has deep expertise in creating websites that inform and engage constituents, and with more than 150 members and committees with Fireside-built websites, we understand what you need on the backend, too. We take care of the design, functionality, and security. All you need to do is add or automate content.
Spotlighting Your Service to The Public
We take care of the design, functionality, and security. All you need to do is add or automate content.
Learn MoreWe Help You Stay on Top of the Issues That Matter
Automated tracking of legislation, regulations, and trending issues at the federal, state and local levels.
Fireside is the only constituent management platform that offers packaged access to award-winning, nonpartisan congressional news and analysis, plus policy tracking at the federal and state levels. Real-time alerts mean you’ll always stay one step ahead when it comes to policy.
Keeping You Ahead of Policy News and Legislative Developments
Monitor state legislation and regulatory data, and stay on top of bill trends across the country.
Learn MoreBenefits
The Only Constituent Relationship Management CRM for Everyone in Your Office
Mail & Case Work
Fully integrated multi-way communication tools and case work management.
Data
Highly detailed constituent data for segmented messaging.
Engage
Website features tailored for government offices.
Case Studies
Proven Constituent Impact
Why This Office Trusts Fireside to Organize 500+ Cases a Month
Government Affairs Leadership
How This Office Added 700 New Constituents to its Email List (Before Blackout) with Fireside
Government Affairs Leadership
How a Virginia Representative Found Success Building a New Website
Government Affairs Leadership
FAQs
Constituent management software is a specialized platform designed to help legislative offices effectively track, organize, and engage with the constituents they represent. It moves beyond a basic contact list to serve as a comprehensive system for handling the high volume of communication and diverse needs of a constituency. This software centralizes all interactions, from incoming inquiries and service requests to outbound communications about specific policy issues.
For legislators and their staff, it ensures that every letter, email, or phone call related to a specific bill or issue receives a timely and appropriate response. By logging every touchpoint, the software helps teams understand the overall sentiment of their base and ensure no critical communication falls through the cracks.
The key benefits of our constituent management software include:
- Automated Communication (Mail & Casework): Fireside uses powerful AI to automate inbound mail organization, sorting messages by urgency and category. This allows staff to quickly prioritize immediate threats from general inquiries and use templates to maintain fast, consistent responses. For complex issues, the platform centralizes all conversation threads and communication history within the Casework tools, enabling seamless team collaboration and tracking.
- Comprehensive Constituent Relationship Management (CRM & Data): The integrated Constituent Relationship Manager (CRM) builds comprehensive constituent data for every individual. These profiles automatically sync and include contact information, a full history of all past interactions (emails, calls, cases), and valuable demographic data (home ownership, education, employment type). This ensures your team always has up-to-date information to understand and address your electorate's needs.
- Targeted Outreach and Engagement (Newsletters & Town Halls): Fireside provides integrated tools for effective mass communication. You can leverage the detailed constituent data to segment your audience and send tailored, proactive messaging through its drag-and-drop newsletter and survey builders. Additionally, the Virtual Town Hall platform helps you build rapport by reaching your electorate directly via landline, mobile, or video streaming, ensuring broad engagement and high-impact communication.
Congressional offices, State Legislative offices, and the staff who support them rely on constituent management software like Fireside to organize the constant flow of constituent data, casework, and outreach they manage every day. Teams handling data management, donor engagement, event management, and personalized communications need a centralized, easy-to-use platform that keeps every interaction connected and accessible.
Fireside gives legislative staff the tools to track relationships, manage communication at scale, and maintain a strong presence across both Capitol Hill and their home districts.